Core Programs

Dial-A-Ride (DAR)

Easy Lift Transportation’s most commonly known service is Dial-A-Ride. Each year we schedule tens of thousands of rides for people with limited mobility.

To be eligible, clients must be physically or cognitively unable to ride MTD. Our Dial-A-Ride program is subsidized through donations, grants, and public transit monies. Passengers pay only $3.50 for each one-way ride.

Dial-A-Ride trips are scheduled on a first call, first served basis. No program or person may be given priority on Dial-A-Ride. No priority is given based on trip purpose.

 

Who: Individuals who are physically or cognitively unable to ride MTD are encouraged to apply

What: DAR is a program that offers transportation to qualifying individuals anywhere they want to go within our service area for only $3.50 each way.

When: The service is available 363 days per year. We are only closed Thanksgiving Day & Christmas Day.

Monday- Friday 5:25am- 11:45pm

Saturday: 6:00am – 11:20pm

Sunday: 6:20am – 10:20pm

Where: The service are is from Winchester Canyon to Carpinteria within 3/4 mile of fixed route (MTD) bus stops.

How: To use any of our services, you must be a registered passenger. You may complete the application online, print it online and mail it back to us or call to ask for an application to be mailed to your home. Once you return a completed application it can take up to 21 days to process the application. If you find yourself in need of an expedited application, please follow up with the Eligibility Intake Coordinator at 805-845-8963 once you have submitted your application.

Otherwise, you will be notified by phone or email whether you have been approved or not.

Children's Accessible Transportation (CAT)

Children’s Accessible Transportation (CAT) is designed to provide transportation to youth and teen programs unable to garner transportation. Easy Lift Transportation, as the county’s designated CTSA (Consolidated Transit Service Agency) has the ability to transport teens in a safe and competent manner at a more cost friendly price.

Although there is a minimal fee associated to help cover vehicle maintenance and insurance premiums, organizations unable to pay are invited to apply for a scholarship.

For more information please contact Associate Director, Nicole Campos at (805) 681-1623.

Who can use CAT? Community Based Organization’s (CBO) serving youth and teens who need reliable, safe transportation to programming.

When can I use CAT? Shuttles are scheduled based on availability of driver and vehicle. Please schedule in advance as space fills rather quickly, especially during the summer months.

Why Should I use CAT? Easy Lift offers maintenance, insurance and state compliance of a 15 passenger vehicle as well as a 20 passenger vehicle, with a trained licensed Class B driver.

Easy Lift has undergone all of the state regulations to ensure their vehicles have a 45-day check up by state approved mechanics,

This means you don’t have to worry about meeting state regulations when transporting children on school property because Easy Lift has already taken these precautions for you.

What is the cost of CAT? There is a membership cost for all partnering CBO’s. Cost is determined by the frequency of use and will be discussed individually with you at the time of reservation.

Membership fees generated from this program are used to help cover associated vehicle maintenance and insurance premiums. Organizations unable to pay are invited to apply for a scholarship.

How do I sign up? To check on availability, please email Nicole Campos at ncampos@easylift.org with the following information:

  • What organization is seeking transportation?
  • When do you need this transportation?
  • Where is the pick up and drop off location?
  • What time is the pick up and drop off?
  • How many youth do you need to transport?
  • Is this a repeating event?

Nicole will then check on availability and contact you. Any phone call held, will be documented via email to ensure both parties are on the same page.

Non-Emergency Accessible Transportation (NEAT)

Through a contract with CenCal Health, Non-Emergency Accessible Transportation (NEAT) provides nearly 1,000 rides per month for low-income Medi-Cal residents to non-emergency medical appointments.

This program is designed to provide subsidized transportation to urgently needed dialysis treatments, cancer treatments, and medical appointments to qualifying south coast residents.

Who can use NEAT? Anyone with a valid CenCal Id number in need of transportation.

When can I use NEAT? NEAT is only available Monday- Saturday from 8am-5pm

Where can I use NEAT to? While riding NEAT, you are only able to ride to pre-approved CenCal locations.

Locations NOT covered by NEAT include:

  • Dentists
  • Chiropractor
  • Acupuncture
  • Aegis Clinic
  • Pharmacist

What is the cost of NEAT? NEAT is free of cost for qualifying individuals as CenCal reimburses Easy Lift for all eligible rides.

How do I register to use NEAT?

  • If you have never used Easy Lift before please fill out this application and submit with a prescription from your doctor. Upon verification of your number and receipt of a prescription, you will become eligible.
  • If you already are a DAR rider, please contact (805) 845-8425 and provide them with your CenCal Id number. Upon verification of your number and receipt of a prescription, you will become eligible.

What is a prescription?

A prescription is a note written by your primary doctor (typically on prescription paper) clearly stating that you are indeed under their care and that you require transportation to doctors’ appointments.

The prescription must be updated every 6 months by your primary doctor.  It is your responsibility to have that prescription sent to use before the 6 months expires. Failing to do so may result in a temporary hold of your transportation services.

Dial-A-Ride Direct

In an effort to provide greater access to lifeline services for those who have no other transportation options, Easy Lift Transportation is proud to introduce a new pilot program for same day rides, Dial-A-Ride Direct.

The program restricts eligible trips to individuals who find themselves in need of unforeseen same-day transportation to lifeline services such as medical appointments, prescription pickups and nutrition sites.

The program is limited to current Easy Lift ADA approved passengers or by referral only and is FREE of charge. The program provides trips within an additional two-mile radius (for a total of 2 ¾ miles) of the fixed route boundary.

DAR Direct is a one year funded pilot program that has been developed to address specific trends:

  • Medical appointments have become increasingly difficult to schedule, last minute openings are a crucial opportunity.
  • Prescription pick-up and drop-offs are a challenge for individuals to schedule in advance. Most of the time, medication is needed immediately.

 

What is DAR Direct?

Dial-a-ride Direct is a pilot program that provides enhanced support to Easy Lift passengers who have an unforeseen same day transportation need to lifeline services such as medical appointments, prescription pickups and nutrition sites.

What are the hours of service?

Hours of service are Monday- Friday from 8:30am-5:30pm

Is there a limit to the number of times I can use this service?

Yes. Currently, you will only be able to use DAR Direct for a maximum of 2 round trips or 4 one way trips per day.

What is the latest/earliest time I can request a pick up?

Same day service must be arranged at least 2 hours before your desired pickup time.

Phone lines are open between the hours of 7am-4pm (closed from 12-1pm) for lunch. This is the only time you can call to schedule a ride.If you are wondering where your ride is during the lunch hour of 12-1pm, please call (805) 896-7830

Will I be able to get a ride exactly when I want it?

There is no guarantee. Transportation is available on a first-come first-serve basis and subject to availability.

What is the fare?

This service is free to eligible participants.

What areas are covered by this program?

Dial- A- Ride Direct service area is from Goleta to Carpinteria within 2¾ miles of MTD bus routes.

Where can I go?

The program restricts eligible trips to unforeseen same-day medical appointments, prescription pickups and nutritional sites.

What are nutritional sites?

Nutritional sites include grocery stores and senior centers where a hot lunch is provided.

How many grocery bags can I take with me?

Riders who wish to transport more than two bags of groceries are required to provide a transportable cart. Drivers cannot carry packages.

What number do I call for a ride?

The number is 805-880-3400

Will the vehicles be the same as the ones I ride in now?

Yes.

Can I bring friends and family with me?

Companions/ guests may travel with passengers provided that there is space available. There may only be one companion/guest in a wheelchair or scooter, or two ambulatory companions/guests. Personal care attendants are not required to pay the fare as long as they are traveling with an eligible rider.

Please be sure to notify the reservationist that an additional passenger will be traveling with the rider during the trip, since seats are subject to space availability.

When will you pick me up?

When you call to make a reservation you will be given a 30 minute pick-up and drop-off window time. For example, if you need to be somewhere by 9am, your window time will be between 8:15am and 8:45am. We will offer you the best window time possible to get you to your destination on time. You can call ten minutes before the beginning of your window to get a better estimated pick up time.

How do I register to use EL Direct?

Currently, only approved Easy Lift Dial-A-Ride passengers and referrals from Community Based Organizations are eligible. To apply for Easy Lift’s Dial-A-Ride program you can visit: https://www.easylift.org/dial-a-ride/ or call 805-845-8963 for an application.

Other Services

Loaner Vehicle Program

Sometimes organizations on tight budgets have a very real transportation need but cannot afford to purchase contract service or operate their own vans. In such circumstances, we recommend our Loaner Vehicle Program.

Under this program, the requesting organization provides Easy Lift Transportation with their own candidate that we will train to become an Easy Lift Transportation volunteer driver. Once training is completed, this individual may borrow our vans to transport the agency’s own clients. We provide the training, insurance and van free of charge. The participating agency must replace the gas they use at their own expense.

Easy Lift Transportation vans may also be chartered for hire. Please contact the Operations Manager if you have any questions or would like more information regarding Charter Services or the Loaner Vehicle Program.

Click here for our Loaner Vehicle Agreement Form

The Loaner Vehicle Agreement Form is in Adobe Acrobat pdf format. If you do not have Adobe Reader, please click here for a free copy.

Contract & Charter Services

Contract and Charter Services

Organizations needing to get their clients to activities can meet their transportation needs by contracting with Easy Lift Transportation for service.

If more than two people (not including approved attendants) wish to travel to and from the same location/destination, they are required to use either contract or charter service.

Contract transportation may be prescheduled on a recurring basis for whatever duration may be required. Contract and charter services are scheduled subject to availability. For more information, please contact the Operations Manager at (805) 681-1417.

County Social Services Shuttle

Funded by the County of Santa Barbara, this special service provides access to vital healthcare services for Santa Barbara’s homeless population. Without this service, hundreds of homeless would suffer life-threatening illnesses, including TB (the primary illness among homeless).

Mobility Training

Mobility gives people independence. To provide transportation options for seniors and the physically challenged, Easy Lift created a Mobility Training Program. Our mobility trainer will work one-on-one with individuals to teach them such skills as how to read and use the MTD bus schedule, where to catch the MTD bus they need, and so on. Our trainers will even ride with program participants on a repeated basis until they feel comfortable navigating the fixed route bus service on their own.

Project Safe Streets

Many organizations operate their own vans but have no way to train their drivers. Through our driver trainer, Easy Lift Transportation’s Project Safe Streets program provides training tailored to meet each agency’s specific needs.

Emergency Evacuation & Preparedness

Emergency Evacuation & Preparedness

During emergencies, Easy Lift provides transportation services on an as-needed basis. During the Jesusita Fire, Easy Lift transported over 100 residents of Villa Alamar to safety and back again. Easy Lift is also a member of Santa Barbara County VOAD (Voluntary Organizations Active in Disasters), a group dedicated to improving outcomes for county residents affected by disasters.

Human Services Radio Network Dispatch Service

Any organization that has its own vans knows the need for communication between drivers when they are on the road. In 1988, Easy Lift Transportation established the Human Service Radio Network. Today Easy Lift dispatches almost 40 vans from several local nonprofit agencies via our dispatch communications center. There is a nominal monthly fee for this service. Interested agencies should contact our office for details.

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