Dial-A-Ride Direct

Dial-A-Ride Direct

In an effort to provide greater access to lifeline services for those who have no other transportation options, Easy Lift Transportation is proud to introduce a new pilot program for same day rides, Dial-A-Ride Direct.

The program restricts eligible trips to individuals who find themselves in need of unforeseen same-day transportation to lifeline services such as medical appointments, prescription pickups and nutrition sites.

The program is limited to current Easy Lift ADA approved passengers or by referral only. The program provides trips within an additional two-mile radius (for a total of 2 ¾ miles) of the fixed route boundary.

DAR Direct is a one year funded pilot program that has been developed to address specific trends:

  • Medical appointments have become increasingly difficult to schedule, last minute openings are a crucial opportunity.
  • Prescription pick-up and drop-offs are a challenge for individuals to schedule in advance. Most of the time, medication is needed immediately.
  • Adequate access to nutrition is pivotal to a healthy lifestyle.

Please call (805) 880-3400 Monday- Friday 7am-4pm for more information on  how to use this service.

Frequently Asked Questions

What is Dial-A-Ride Direct?

Dial-a-ride Direct is a pilot program that provides enhanced support to Easy Lift passengers who have an unforeseen same day transportation need to lifeline services such as medical appointments, prescription pickups and nutrition sites.

Who can use Dial-A-Ride Direct?

Currently, only approved Easy Lift Dial-A-Ride passengers and referrals from Community Based Organizations are eligible.

To apply for Easy Lift’s Dial-A-Ride program you can visit: https://www.easylift.org/dial-a-ride/ or call 805-845-8963 for an application.

What are the hours of service?

Hours of service are Monday- Friday from 8:30am-5:30pm

Is there a limit to the number of times I can use this service?

Yes. Currently, you will only be able to use DAR Direct for a maximum of 2 round trips or 4 one way trips per day.

What is the latest/earliest time I can request a pick up?

Same day service must be arranged at least 2 hours before your desired pickup time.

Phone lines are open between the hours of 7am-4pm (closed from 12-1pm) for lunch. This is the only time you can call to schedule a ride.

What number do I call for a ride?

The number is 805-880-3400

Will I be able to get a ride exactly when I want it?

There is no guarantee. Transportation is available on a first-come first-serve basis and subject to availability.

Will the vehicles be the same as the ones I ride in now?

Yes.

When will you pick me up?

When you call to make a reservation you will be given a 30 minute pick-up and drop-off window time. For example, if you need to be somewhere by 9am, your window time will be between 8:15am and 8:45am. We will offer you the best window time possible to get you to your destination on time.

What is the fare?

This service is free to eligible participants.

What areas are covered by this program?

Dial- A- Ride Direct service area is from Goleta to Carpinteria within 2¾ miles of MTD bus routes.

Where can I go?

The program restricts eligible trips to unforeseen same-day medical appointments, prescription pickups and nutritional sites.

What are nutritional sites?

Nutritional sites include grocery stores and senior centers where a hot lunch is provided.

How many grocery bags can I take with me?

Riders who wish to transport more than two bags of groceries are required to provide a transportable cart. Drivers cannot carry packages.

Can I bring friends and family with me?

Companions/ guests may travel with passengers provided that there is space available. There may only be one companion/guest in a wheelchair or scooter, or two ambulatory companions/guests.

Personal care attendants are not required to pay the fare as long as they are traveling with an eligible rider.

Please be sure to notify the reservationist that an additional passenger will be traveling with the rider during the trip, since seats are subject to space availability.

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