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| Riding the Van |
Companions may travel with passengers and are charged the same fare as the rider.
Personal care attendants are not required to pay the fare as long as they are traveling
with an eligible rider and have been registered with our Mobility Coordinator. A
personal care attendant is defined as a qualified person who is employed by the rider to
provide mobility and personal care assistance. Please be sure to notify the reservations
operator that an additional passenger will be traveling with the rider during the trip,
since seats are subject to space availability. Easy Lift offers a charter service for
groups of greater than two who wish to travel together to the same destination.
Transportation of Packages and Animals
Riders who wish to transport more that two bags of groceries (or anything else) are
required to provide a transportable cart. Drivers cannot carry packages.
Riders may travel with a service animal, defined as a guide dog, signal dog, or other
animal trained to work or perform tasks for persons with disabilities. Please inform the
dispatcher if a rider plans to travel with a service animal.
Transporting Oxygen Tanks
For medical reasons, some passengers need to have portable oxygen tanks with them
while riding the van. We are able to transport oxygen tanks. However, for safety
reasons, we do so with special care. All the tanks must be firmly secured before the
passenger can be transported. Tanks may be secured to wheelchairs, but Easy Lift
staff will need to confirm that the installation is safe. Otherwise, Easy Lift can safely
transport only small tanks. If you will be riding with an oxygen tank, please be sure to
mention this to the operator when you book your ride.
Driver Appearance and Rules of Conduct
Easy Lift drivers must be uniformed. They must participate in an intensive training
period with a driver trainer. Drivers must also undergo a thorough background check
through the Department of Motor Vehicles, and drug testing. For safety reasons, drivers
may refuse to transport passengers who are disruptive or abusive.
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