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How to arrange your transportation
Arranging transportation with Easy Lift is fast and simple. Easy Lift is able to provide you with pick-up and drop-off times when you book your ride. This is not the case with many specialized transit systems. For more information on ride times, see How Easy Lift Schedules Your Ride.
Booking a ride
Easy Lift receives several hundred phone calls a day, and it is our goal to reduce the time that our passengers must remain on the phone making their reservations. Our operations can serve you best if you have the following information ready before you make your call:
Your name
You will also want to let the operator know whether you will be traveling alone or with a guest. For more information on guests and aides, see "Friends, Companions, and Personal Care Attendants" in the print copy of our Rider's Guide.
The date of your appointment
You may book a ride for the same day as your appointment or anytime in advance of your trip, up to two weeks in the future. For more information on advanced reservations, please see "How far in advance should I call?" at the bottom of this page or in the print copy of our Rider's Guide.
The complete name and address of your destination
Easy Lift has a list of thousands of locations that our passengers visit most often. So if you tell the operator that you are going to Sears, that location can be quickly identified. This way the operator can determine essential information about the location, such as which entrance to Sears you will be using.
The time that you would like to arrive at your destination
In order to schedule a ride for you efficiently, the operator will need to know the time that you want to arrive (be dropped off) at your destination. This will allow our computer system to efficiently calculate your pick-up time.
The time that you would like to return home from your destination
If you need a round trip ride, please provide the operator with the time you would like to be picked up to return home.
How far in advance should I call?
You may book a ride the day prior to your appointment or anytime in advance ofyour trip up to two weeks in the future. The important thing to remember is that EasyLift is not an unlimited resource. Rides are booked on a first call, first served basis. Asyou are one of over 2,000 passengers who use Easy Lift, the further in advance youbook your ride, the easier it is for the reservations operator to find a time that will workfor you.
Return Reservations
When most passengers book rides with Easy lift, they usually ask for a round trip reservation. Although it can be difficult to estimate how much time you may spend at a particular appointment, it is important to remember that if your appointment runs past your scheduled return time, you may have to wait several hours for another van to be dispatched. Therefore, it is always a good idea to schedule your return trip late enough to be sure that you will be ready when your vehicle arrives.
Canceling a reservation
Easy Lift depends on efficient scheduling in order to deliver the maximum number of rides to our passengers with the resources that are available. When a rider schedules a trip and then cancels without proper notice, this can cause serious transportation and scheduling problems for both Easy Lift and its riders.
If your need to cancel a trip, it is important that you inform us by 3 pm the day prior. If a passenger cancels after 3 pm the day prior, they will be billed $5.00 for each cancelled ride. If a passenger does not show up for their ride, they will be billed $10.00.
There are costs to Easy Lift for each scheduled trip, whether a passenger actually rides or not. This includes such things as staff time to schedule the ride and the cost involved with printing schedules, etc. Most importantly, every trip that is cancelled without proper notification equals one less ride available for other passengers who are waiting for cancellations.
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