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| Arranging Rides |
| How to Arrange Your Transportation |
Arranging transportation with Easy Lift is fast and simple. Easy Lift is able to provide
you with pick-up and drop-off times when you book your ride. This is not the case with
many specialized transit systems. For more information on ride times, see How Easy
Lift Schedules Your Ride.
you with pick-up and drop-off times when you book your ride. This is not the case with
many specialized transit systems. For more information on ride times, see How Easy
Lift Schedules Your Ride.
| Booking a Ride |
Easy Lift receives several hundred phone calls a day, and it is our goal to reduce the
time that our passengers must remain on the phone making their reservations. Our
operations can serve you best if you have the following information ready before you
make your call:
time that our passengers must remain on the phone making their reservations. Our
operations can serve you best if you have the following information ready before you
make your call:
- Your name
- You will also want to let the operator know whether you will be traveling alone or
with a guest. For more information on guests and aides, see "Friends,
Companions, and Personal Care Attendants" in the print copy of our Rider's Guide.
- The date of your appointment
- You may book a ride for the same day as your appointment or anytime in advance
of your trip, up to two weeks in the future. For more information on advanced
reservations, please see "How far in advance should I call?" at the bottom of this
page or in the print copy of our Rider's Guide.
- The complete name and address of your destination
- Easy Lift has a list of thousands of locations that our passengers visit most often.
So if you tell the operator that you are going to Sears, that location can be quickly
identified. This way the operator can determine essential information about the
location, such as which entrance to Sears you will be using.
- The time that you would like to arrive at your destination
- In order to schedule a ride for you efficiently, the operator will need to know the
time that you want to arrive (be dropped off) at your destination. This will allow our
computer system to efficiently calculate your pick-up time.
- The time that you would like to return home from your destination
- If you need a round trip ride, please provide the operator with the time you would
like to be picked up to return home.
How Far in Advance Should I call?
You may book a ride the day prior to your appointment or anytime in advance of
your trip up to two weeks in the future. The important thing to remember is that Easy
Lift is not an unlimited resource. Rides are booked on a first call, first served basis. As
you are one of over 2,000 passengers who use Easy Lift, the further in advance you
book your ride, the easier it is for the reservations operator to find a time that will work
for you.
Return Reservations
When most passengers book rides with Easy lift, they usually ask for a round trip
reservation. Although it can be difficult to estimate how much time you may spend at a
particular appointment, it is important to remember that if your appointment runs past
your scheduled return time, you may have to wait several hours for another van to be
dispatched. Therefore, it is always a good idea to schedule your return trip late enough
to be sure that you will be ready when your vehicle arrives.
Canceling a Reservation
Easy Lift depends on efficient scheduling in order to deliver the maximum number of
rides to our passengers with the resources that are available. When a rider schedules a
trip and then cancels without proper notice, this can cause serious transportation and
scheduling problems for both Easy Lift and its riders.
If your need to cancel a trip, it is important that you inform us by 3 pm the day
prior. If a passenger cancels after 3 pm the day prior, they will be billed $5.00
for each cancelled ride. If a passenger does not show up for their ride, they will
be billed $10.00.
There are costs to Easy Lift for each scheduled trip, whether a passenger
actually rides or not. This includes such things as staff time to schedule the
ride and the cost involved with printing schedules, etc. Most importantly, every
trip that is cancelled without proper notification equals one less ride available
for other passengers who are waiting for cancellations.
You may book a ride the day prior to your appointment or anytime in advance of
your trip up to two weeks in the future. The important thing to remember is that Easy
Lift is not an unlimited resource. Rides are booked on a first call, first served basis. As
you are one of over 2,000 passengers who use Easy Lift, the further in advance you
book your ride, the easier it is for the reservations operator to find a time that will work
for you.
Return Reservations
When most passengers book rides with Easy lift, they usually ask for a round trip
reservation. Although it can be difficult to estimate how much time you may spend at a
particular appointment, it is important to remember that if your appointment runs past
your scheduled return time, you may have to wait several hours for another van to be
dispatched. Therefore, it is always a good idea to schedule your return trip late enough
to be sure that you will be ready when your vehicle arrives.
Canceling a Reservation
Easy Lift depends on efficient scheduling in order to deliver the maximum number of
rides to our passengers with the resources that are available. When a rider schedules a
trip and then cancels without proper notice, this can cause serious transportation and
scheduling problems for both Easy Lift and its riders.
If your need to cancel a trip, it is important that you inform us by 3 pm the day
prior. If a passenger cancels after 3 pm the day prior, they will be billed $5.00
for each cancelled ride. If a passenger does not show up for their ride, they will
be billed $10.00.
There are costs to Easy Lift for each scheduled trip, whether a passenger
actually rides or not. This includes such things as staff time to schedule the
ride and the cost involved with printing schedules, etc. Most importantly, every
trip that is cancelled without proper notification equals one less ride available
for other passengers who are waiting for cancellations.
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