Riding the Van

Friends, Companions, and Personal Care Attendants

Companions/guests may travel with passengers provided that there is space available, and companions/guests are charged the same fare as the rider. There may only be one companion/guest in a wheelchair or scooter, or two ambulatory companions/guests. Personal care attendants are not required to pay the fare as long as they are traveling with an eligible rider. Please be sure to notify the reservations operator that an additional passenger will be traveling with the rider during the trip, since seats are subject to space availability.

Transportation of Packages and Animals

Riders who wish to transport more than two bags of groceries (or anything else) are required to provide a transportable cart. Drivers cannot carry packages. Riders may travel with a service animal, defined as a guide dog, signal dog, or other animal trained to work or perform tasks for persons with disabilities. Please inform the dispatcher if a rider plans to travel with a service animal.

Seat Belts

Seat belts must be worn at all times. Seat belts may not be pulled away from the chest or worn inappropriately, and seat belts must remain fastened until the van has come to a complete stop and the ignition has been turned off. If you are unsure when it is okay to unfasten your belt, please ask the driver.

Transporting Oxygen Tanks

For medical reasons, some passengers need to have portable oxygen tanks with them while riding the van. We are able to transport oxygen tanks. However, for safety reasons, we do so with special care. All the tanks must be firmly secured before the passenger can be transported. Tanks may be secured to wheelchairs, but Easy Lift staff will need to confirm that the installation is safe. Otherwise, Easy Lift can only safely transport small tanks. If you will be riding with an oxygen tank, please be sure to mention this to the operator when you book your ride.

Driver Appearance and Rules of Conduct

Easy Lift drivers must be uniformed. They must participate in an intensive training period with a driver trainer. Drivers must also undergo a thorough background check through the Department of Motor Vehicles, and drug testing. Drivers have the authority to refuse transportation to any passengers who are disruptive, abusive, or refuse to wear their safety belts.