No Show and Insufficient Notice Policy

The purpose of Easy Lift’s No Show and Insufficient Notice policy is to change behavior. No Shows and Insufficient Notices cost Easy Lift both time and money, and in turn cost other passengers in terms of less available rides and inefficient ride times.

Our policy is as follows:

No Show = when a passenger does not take a scheduled ride and does not notify us in advance. If we do not receive notification that a passenger will not be taking their ride by the time our driver arrives at the pick up location, the ride will be marked a No Show.

Insufficient Notice = when a passenger cancels a ride, but fails to give enough notice for the ride time to be offered to another passenger. All rides must be cancelled by 3 pm the day prior. Any ride cancelled, but not cancelled by 3 pm the day prior, will be marked an Insufficient Notice.

• 3 or more No Shows or Insufficient notices in one month = written warning
• 6 or more No Shows or Insufficient notices total in three months = 7 day suspension
• 3 or more No Shows or Insufficient Notices within one month of first suspension or 6 within three months of first suspension = one-month suspension

All subsequent suspensions after first will be for a one-month period.

Subscription riders will lose their subscription privileges for one month after three or more No Shows or Insufficient Notices in any given 30 day period.

This policy does not apply to passengers who have missed a ride due to unexpected circumstances such as a medical delay, local emergencies, inclement weather, etc.

In all cases, before suspending service, written notice will be sent of the proposed suspension along with instructions for appeal.

All appeals must be received within 30 days of the mailing date of the proposed suspension. If no appeal is received or an appeal is not granted, the suspension will begin 30 days from the mailing date of the proposed suspension. While a passenger is suspended, they may not make or take ride reservations. All reservations made for the suspension period will be cancelled.

Before reinstating service, a passenger must have paid all money owed. If you have any questions about Easy Lift’s no show and insufficient notice policy, please contact the office at (805) 681-1181.

There are costs to Easy Lift for each scheduled trip, whether a passenger actually rides or not. This includes such things as staff time to schedule the ride and the cost involved with printing schedules, etc. Most importantly, every trip that is cancelled without proper notification equals one less ride available for another passenger.